Cisco IP Telephony and Unified Communications

Voice over Internet Protocol (VoIP) is the fastest growing area of business telephony, utilising the latest technologies to provide business phone systems.

At ICT Worldwide we understand IP Voice Solutions and can work with you to find the solution that best fits Your business. VoIP is no longer just for large enterprises, you can have a solution that works for your business and reduces your telephony costs.
Business Advantages of IP Telephony

IP Telephony first began with the technology boom of the late 1990's. Its promise, however, took time to realise as technological hurdles, namely voice quality, network reliability and feature availability took time to resolve.
With these hurdles now overcome, IP Telephony has come of age and has proven capable of delivering cost savings and productivity increases for businesses of all sizes.
Benefits of IP Telephony

The IP Voice Solution is a convergence solution, running over the data network which allows voice to be extended to anywhere data access can be provided including remote offices and workders, and wireless.

New technologies such as SIP Trunking combined with the Cisco IP PBX solutions provide direct telecommunication monthly cost savings of up to 60% for most New Zealand based businesses.

These savings allow businesses to implement a Cisco solution at a significantly reduced cost, and in many cases businesses can implement a new Cisco IP PBX solution as well as realise direct cost savings.

The Key benefits of Cisco Unified Communication Solutions are:

  • Reduced Total Cost of Ownership by convergence of voice and data networks
  • Mobility and Flexibility for users and remote offices
  • Provides a Unified Communications stack that allows business applications to be layered
  • Leverages the network to increase organisational agility
  • Improved employee productivity
  • Support a full range of communications features and applications, including SIP-based applications
  • High availability for business continuity, with server redundancy and survivability options
  • Support for a broad range of phones to suit varying user requirements
  • Transitioning from technology based ROI to business ROI

    Cisco Smart Business Communications System - UC500 Series

    UC500 SeriesAn integral component of the Cisco Smart Business Communications System, the Cisco Unified Communications 500 Series for Small Business eliminates the need for multiple servers and combines voice, data, video, security, and wireless capabilities. It integrates with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. Integrated Smart Applications Also help boost employee productivity.

    • Kumfs Shoes

    ICT Worldwide provide Kumfs with consistently impressive technical advice ans support, with a greatly appreciated focus towards implementing appropriately tailored solutions through careful consultation and assessment. Taking advantage of ICT Worldwide's expertise particularly in security and network infrastructure has translated to stability and reliability within our IT operations and in turn has given the business confidence while expanding and taking advantage of opportunities that are presented.

    David Robertson
    IT Manager

     


    Open Communications

    ICT Worldwide have decided to partner with Cisco to provide an open communications system that integrates well with all of an organisations existing technology, satisfies the immediate needs and provides a solid and flexible platform to integrate with new emerging technologies such as TelePresence, WeEx online meetings and social media tools, providing different media for your organisation to engage people in New Zealand and around the world.

    Cisco's Unified Communications solution is also designed to work best with Cisco switching environment, providing benefits only a single vendor environment can provide, such as automatic quality of service, better security, and call admission control system. These all combining to ensure consistency of experience, and having both the Network and Voice from the same vendor also reduces the cost of vendor management and troubleshooting - translating to lower Total Cost of Ownership (TCO).

    Why Cisco?

    Although Cisco has traditionally been in the networking industry, it has been successfully anticipating emerging technology and trends that is an extension of the network. Technologies such as IP Telephony, Unified Communication and now borderless organisations; where organisations are no longer a silo, but provide services and collaborate with its ecosystem partners, customers or anyone anywhere by taking advantage of technologies such as video conferencing and online meetings.

    Cisco is the world leader in IP Telephony. They pioneered IP Telephony in 1996, and have 14 years in delivering commercial IP Telephony solutions.

    Cisco has over 15 million IP Phones, 10 Million Unified Messaging seats, and over 1 Million Contact Centre Agents. More than 70% of the Fortune 500 companies use Cisco Unified Communications Solutions.

    Why ICT Worldwide?

    ICT Worldwide is an experienced and professional systems integrator, and is a Cisco Advanced Unified Communications Premier Partner. We have a significant amount of experience across our team in delivering the Cisco VoIP solutions.

    Our aim is to understand our client's business, their long term strategy, and use our knowledge and expertise to intelligently contribute to our clients goals.

    To discuss your IP Telephony and communication needs and how ICT Worldwide can help design a solution tailored for your organisation, contact us on +649 358 3340 or email info@ictworldwide.com.